Terms of Service

1. Agreement to Terms

By accessing or using the Simply Black and White website (simplyblackandwhite.com) and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services Description

Simply Black and White provides web accessibility consulting, digital accessibility auditing, remediation guidance, and Answer Engine Optimization (AEO) consultancy services. Our services include:

• Automated and manual accessibility scanning
• Compliance audit reports and recommendations
• Remediation workbooks and developer guidance
• Optional hands-on remediation (quoted separately per project)
• Ongoing monitoring and re-scanning
• AEO health analysis and optimization recommendations

3. No Guarantee of Compliance

Simply Black and White provides expert risk mitigation, code restructuring guidance, and architectural recommendations. We do not guarantee permanent 100% compliance with any accessibility standard, including WCAG, ADA, or any other regulation.

Website accessibility is an ongoing process. Code changes continuously through third-party plugins, template updates, content management system modifications, and client-uploaded content. Our services represent a professional assessment and remediation plan at a point in time.

4. Scope of Work — Reports vs. Hands-On Remediation

Our standard engagement is advisory: we scan, diagnose, prioritize, and deliver a report and developer-ready remediation guidance identifying exactly what to fix and where. Implementing those fixes in the client's code is the responsibility of the client's own in-house or third-party web/development team.

Hands-on remediation — where Simply Black and White directly implements fixes in the client's website — is a separate, optional service. It is only performed under a written, client-approved project quote agreed in advance. We do not access, modify, or work within a client's codebase or hosting environment without such an approved quote. Because hands-on remediation requires access to the client's systems and reserves our availability, it is scoped and priced per project, separately from any report or monitoring service.

Monitoring services (see the "Always Open" Guardian) apply to websites that have already been brought up to standard. They cover ongoing re-scanning and issues newly introduced over time (for example, through content, plugin, or template changes). They do not cover remediation of the backlog of issues that existed at the start of the engagement; any such existing issues are addressed under a separate report and/or hands-on remediation quote first.

5. Free Scan Tool

The free accessibility scan tool on our homepage provides a limited snapshot of potential accessibility issues. It is intended for informational purposes only and does not constitute a full audit. Results may vary based on website complexity, dynamic content, and third-party integrations.

6. Payment Terms

For paid services:

• Report and remediation-plan engagements are quoted per project based on scope
• Hands-on remediation is quoted per project and must be approved in writing before work begins
• A 50% deposit is required to begin project work
• Remaining balance is due upon deliverable handoff
• Monthly monitoring services are billed at the start of each billing period and apply only to sites whose existing issues have already been remediated
• Monthly monitoring services may be cancelled with 30 days written notice

7. Intellectual Property

All reports, workbooks, remediation plans, and deliverables produced by Simply Black and White are provided for the client's use in improving their own web properties. Our methodologies, scanning tools, and internal processes remain the intellectual property of Simply Black and White.

8. Limitation of Liability

Simply Black and White shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to: legal proceedings related to website accessibility, loss of business, or regulatory penalties. Our services are advisory in nature and do not constitute legal advice.

9. Data Handling

When you use our scan tool, we collect the URL you submit and the scan results. Contact form submissions are stored securely and used only to respond to your inquiry. See our Privacy Policy for full details.

10. Third-Party Services

Our scanning tool uses third-party technologies (including headless browsers and accessibility evaluation libraries) to analyze websites. We are not responsible for the accuracy limitations of these underlying tools. Our value is in the interpretation, prioritization, and remediation guidance we provide on top of raw scan data.

11. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.

12. Contact

For questions about these terms, please use the contact form on our website.